FAQs

Q: Why doesn’t the grip trainer respond when I try to control the game?

If the grip trainer does not respond in the game, please check the following steps:

1. Check whether the grip trainer has enough battery.
When the grip trainer is turned on, check the transparent window at the bottom of the handle. Normally, you should be able to see red and blue lights.

If you do not see any light, the grip trainer may be out of battery. Please charge it first.

While charging, a green light will flash in the transparent window. When the green light stops flashing, the grip trainer is fully charged.

2. Make sure the Bluetooth connection is successful.
If the grip trainer is powered on but still cannot control the game, please check whether it is properly connected to the app via Bluetooth.

You can also try closing the app and turning off the grip trainer, then opening both again and reconnecting.

3. Make sure you are pressing the correct sensing area.
The pressure sensing area is located in the center of the silicone part of the handle. When using the grip trainer, please make sure your fingers or palm press the middle of the handle, not only the upper, lower, or side edges.

For the best response, hold the grip trainer naturally and squeeze the center of the handle firmly and evenly.

If the issue continues, please record a short video showing the connection status and how you are using the grip trainer, then send it to our customer support team. We’ll help you check it as soon as possible.

Q: Who is the grip trainer suitable for?

The grip trainer is suitable for a wide range of users and different fitness levels.

Some games are controlled by tilting the grip trainer, which requires very little strength, so they are easy and fun for kids and beginners to play. Other games use squeeze control, which is better for adults or users who want more hand-strength training.

The grip resistance is adjustable from 5–60 kg, making it suitable for people with different strength levels. Whether you want to play casually, relieve stress, stay active, or train your hands, fingers, and forearms, the grip trainer can fit your needs.

For children, we recommend using it under adult supervision and starting with lighter resistance.

Q: What is Griplio?

Griplio is a smart grip trainer and motion game controller that connects to the Griplio App via Bluetooth. By squeezing, tilting, or moving the grip trainer, you can control different games while training your grip strength, finger strength, wrist control, coordination, and reaction speed.

Q: What devices are compatible with Griplio?

Griplio works with compatible smartphones and tablets that support Bluetooth. Please download the Griplio App on your mobile device before using the product.

Q: How does Griplio connect to the App?

Turn on the Griplio grip trainer, open the Griplio App, and follow the on-screen instructions to connect the device. Please allow Bluetooth and nearby device permissions when prompted.

You usually do not need to pair the device manually through your phone's Bluetooth settings unless instructed by the App.

Q:How do I control the games?

Different games use different control methods, including:

Squeezing or pressing the grip trainer

Tilting it left or right

Swinging or moving it forward and backward

Holding the grip for certain actions

Please follow the control instructions shown before each game begins.

Q: Can I adjust the resistance?

Yes. Griplio includes an adjustable resistance dial. Turn the dial gradually to select a comfortable training level.

We recommend starting with a lower resistance and increasing it slowly as your grip strength improves.

Q: What can Griplio help me train?

Griplio can be used to support:

Grip strength training

Finger and hand strength training

Wrist control and flexibility

Hand-eye coordination

Reaction speed

Daily hand activity and stress relief

Griplio is a fitness and entertainment product and is not intended to diagnose, treat, or replace professional medical rehabilitation.

Q: How many games are available?

The Griplio App includes a growing selection of interactive games. Available games may vary depending on the App version, device system, region, and future updates.

Q: Is a subscription required to use the Griplio App?

No, a subscription is not required. You can choose based on the games and features you need.

If you purchase the Standard Package, you can play 30+ games for free. If you would also like to access the additional Pro games, you can subscribe to a membership directly through the Griplio App.

Alternatively, you can purchase the Pro Package, which includes a Lifetime Membership Card. Enter the membership code printed on the card in the Griplio App to redeem lifetime membership and unlock all available games without a recurring subscription.

Q: Can Griplio record my training data?

Yes. The Griplio App can record supported activity data, such as workout time, grip count, average grip strength, game duration, and game scores.

The available data may vary depending on the App version and the game being played.

Q: Can I play Griplio games on a TV?

Griplio games run on a compatible smartphone or tablet. You may mirror or cast your mobile device's screen to a compatible TV.

TV casting depends on your phone, tablet, TV, casting device, and network environment. Some devices may experience latency, connection problems, or limited compatibility.

Q:  Can Griplio connect directly to a TV?

No. The grip trainer connects to the Griplio App on your smartphone or tablet via Bluetooth. It does not connect directly to the TV.

The TV is only used as an optional larger display through screen mirroring or casting.

Q: How long should I charge Griplio before first use?

We recommend charging Griplio for approximately 1 hours before first use to ensure the device has enough power for setup and connection.

Q: What should I do if Griplio cannot connect?

Please try the following steps:

Make sure the grip trainer has enough battery power.

Turn on Bluetooth on your phone or tablet.

Allow Bluetooth and nearby device permissions for the Griplio App.

Fully close and reopen the App.

Turn the grip trainer off and back on.

Keep the grip trainer close to your phone or tablet.

Disconnect other nearby Griplio devices.

Restart your phone or tablet and try again.

Q: Why is the game not responding correctly?

First, check the control instructions for the game. Some games use squeezing, while others use tilting, swinging, holding, or a combination of movements.

Please also make sure:

The device is connected inside the App

The grip trainer has enough battery power

You are holding the grip trainer in the correct direction

Your movements are clear and not too fast

The resistance is not adjusted too high

Q: Can children use Griplio?

Children may use Griplio under adult supervision. Please select a low resistance level and make sure the child uses the product in a safe, open area.

Keep the charging cable and small accessories away from young children.

Q: Is Griplio suitable for older adults?

Griplio may be used for light hand activity and entertainment, provided the user selects a comfortable resistance level.

People with hand injuries, joint pain, limited mobility, or other medical concerns should consult a qualified healthcare professional before use.

Q:  How long should I use Griplio each time?

There is no fixed training time for everyone. Beginners may start with short sessions of approximately 5–10 minutes and take breaks when needed.

Stop using the product if you experience pain, numbness, dizziness, or unusual discomfort.

Q:  What should I do if I have a problem with Griplio?

If you experience any problems while using Griplio, please contact our online customer service team or email us at hello@griplio.com.

To help us investigate and resolve the issue more efficiently, please provide:

Your order number

A detailed description of the problem

A screenshot or video showing the issue

Confirmation of whether the Griplio App has been updated to the latest version